Buy annual online access to ITIL® 2011 Service Design today!
ITIL 2011: Service Design is one of the ITIL 2011 core manuals. Now you can purchase an online subscription to the latest authoritative edition of the manual from IT Governance. An online subscription allows you immediate access to this core ITIL text as soon as it's updated.
The advantages of online subscriptions over the traditional book format are as follows:
- Dynamic content
- Easy navigation
- Bookmarking
- History
- Cross-linking between chapters
- Pop-up glossary of terms
- Fully up-to-date content when it becomes available - the moment updated text to ITIL becomes available your online subscription will be updated.
Service Design provides guidance for the design and development of services and service management processes. It covers design principles and methods for converting strategic objectives into portfolios of services and service assets.
The scope of Service Design is not limited to new services. It includes:
- The changes and improvements necessary to increase or maintain value to customers over the lifecycle of services
- The continuity of services
- Achievement of service levels and conformance to standards and regulations
It guides organizations on how to develop design capabilities for service management.
Concepts and guidance in this publication include:
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Service design objectives and elements
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Selecting the service design model
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Cost models
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Benefit/risk analysis
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Implementing Service Design
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Measurement and control
What's Changed with the Update?
The update is all about improving consistency, accessibility and usability of the core publications. The new books have improved coverage and descriptions of roles and responsibilities, improved process descriptions and are fully aligned with MSP®, M_o_R®, PRINCE2® and P3O®.
Definitions have also been standardized between the books and have been aligned with the glossary, being updated where necessary. Inconsistencies in content and structure have been removed. In Service Strategy particularly, explanations have been made more straightforward and accessible.
Key Features and Benefits:
- Updated to reflect user feedback from an extensive review process, much of this title's information has been updated to aid clarity and convey the key the information in a clear and concise manner. This title is now much easier to read and use!
- Employing the information within this updated publication will allow you to convert strategic objectives into portfolios of services and service assets. Helping you to align IT with the strategic goals of the organization, and making IT a net contributor to the organization's bottom line.
Other Formats:
Softcover (Traditional Book Format)
PDF (DRM-Protected PDF)
Multiuser License (Concurrent Access)
ITIL 2011 Lifecycle Publication Suite (Online Subscription)
Author: OGC
Publisher: TSO
Published Date: 25 August 2011
Availability: Password/Username Generated at Midnight Each Business Day
Format: Single-User Online Access (Annual Subscription)
Acknowledgement of OGC Copyrights.
Online subscriptions allow immediate access to the latest, up-to-date, authoritative text as soon as they are released - buy this online subscription today!
