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ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM). Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITIL V2 Service Support and Service Delivery books, which have been updated. Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:
Author: OGC Publisher: TSO ISBN 10: 0113310463 ISBN 13: 9780113310463 Published Date: 30 May 2007 Availability: In Stock. Format: Softcover (Traditional Book Format) Alternative Formats:
Or acquire the Complete ITIL Library (Softcover) or Complete Library Plus (Softcover) Acknowledgement of OGC Copyrights.
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