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Information Security > ISO27000 Books, Pocket Guides, Standards & Toolkits > ISO 27000: Books & Management Guides

SLA Starter Kit

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$534.00 USD

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$529.95 USD

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The SLA Starter Kit contains essential checklists- templates and books needed to give you a great start to writing effective service level agreements.

Overview of the Books and Tools:

The Complete Guide To IT Service Level Agreements- 3rd Edition - provides checklists and a comprehensive overview of SLAs for IT. Use of this book helps align IT services with business needs.

SLA Framework: Templates & Tools for IT and Technology- 12th Edition (CD-ROM) - a comprehensive set of checklists and templates for creating SLAs for IT. Provides extensive checklists- templates- examples and tools.

Service Agreements: A Management Guide - outlines the background- operation and benefits of a variety of service agreements- and includes models for the design of a service catalogue and service agreement development.

Use these SLA checklists and templates to create effective service level agreements. Purchase today for immediate results.

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