Buy the IT Management Metrics and Quality Starter Kit today!

This kit contains three essential books that guide IT professionals through implementing metrics and quality programmes & methodologies that will aid IT Management process improvement.

Topics covered include- integrating Six Sigma- the process improvement methodology- with ITIL- defining and building a comprehensive ITSM/ITIL metrics programme and much more…….

Overview of the Books contained in this kit:

Six Sigma for IT Management: A comprehensive guide to what Six Sigma and ITIL are and how they can complement each other and benefit IT and the business overall.

Measuring ITIL: Measuring- Reporting and Modeling The IT Service Management Metrics That Matter Most To IT Senior Executives: Provides a comprehensive guide to building an ITIL metrics programme.

Metrics for IT Service Management: This book considers the design and implementation of metrics in IT service organisations using industry standard frameworks. It uses the ITIL process structure and many principles from ITIL and ISO20000 (BS15000) as a basis.

If you are looking to improve your IT Management processes- then this is definitely the kit you need to get you off to a great start in understanding all of the issues involved in process and quality improvement.

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