There is a great deal of interest but a lot of confusion amongst organizations embarking on KM initiatives about how to measure the benefits and effectiveness of KM.

Some argue that standard measurements can be developed and applied- whilst others argue that the real benefits of KM cannot be measured. Knowledge Management. A Guide to Good Practice- BSI refs: PAS 2001- introduces the topic of KM measurements but this document provides additional informed clarity and acts as a guide to good practice.

Organizations that are considering and implementing KM initiatives today are looking for the ROI- looking for better ways to assess where they are- and looking for ways to measure their progress and effectiveness in successfully implementing KM.  Guide to Measurements in Knowledge Management- provides significant value to both business and non-commercial organizations by allowing them to make informed choices and decisions regarding their KM interventions.

Here are the contents of this book.

Publisher: BSI
ISBN: 0580333426
BSI Ref: PD 7502
No of Pages: 91
Format: Electronic Download (Zipped PDF 1.1MB) (governed by BSI's Copyright Terms and Conditions)
Published Date: July 2003
Availability: Immediate Download
Other Formats: Spiral Bound

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