Buy Implementing ITIL today - One of the Bestselling ITIL Books in the World!
This is a comprehensive guide for building your IT Service Management program with all the information you need in one place.
What readers have said about Implementing ITIL:
'We will use many of these concepts in our program planning!'
'Some great tips for implementing ITIL!'
How do you implement ITIL?
Finally- there is a book that shows you how! This is not a theoretical treatise- but a practical guide that shows you the activities and steps to show results quickly. In this book you will learn about:
- Defining and building a comprehensive implementation approach that incorporates process- technology- organization and governance activities.
- Practical tips and step-by-step approaches for defining your Service Management Vision- building your processes- developing a communications strategy- analyzing stakeholders- identifying technology requirements and building your implementation program.
- What areas should be addressed as part of a proper assessment approach and how to focus assessment efforts to gain the maximum results from 3rd party consultants.
- How to best organize your program work plans.
- What key Work Products need to be produced by each step in your program.
- Different options for transitioning your Service Management solutions and building an appropriate IT Service Management organization.
In addition- this book is chock full of reference charts where you can easily find things such as Service Management Organizational Role descriptions- input and output dependencies for every ITIL process and function- work products that should be produced by each process- key tooling functions and more.
Author: Randy A. Steinberg
Publisher: Trafford Publishing
ISBN 10: 1412066182
ISBN 13: 9781412066181
Pages: 495
Format: Soft Cover
Published Date: 01/10/05
Availability: Ex Stock
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