An introduction to service management covering all the important standards by world-renowned experts - buy today!

There are many standards, frameworks and best practices that can be leveraged during service management initiatives, but how do they work together? This book shows how the different standards, frameworks and best practices for service management relate and how they can be used together for maximum benefit. 

Topics covered in this guide include how to deliver services that are fit for purpose and add value, whilst managing the cost effectively. The foundations of service management are also covered.

Coverage of each and every part of the ISO/IEC 20000 is provided. Other standards such as ISO/IEC 19770, ISO/IEC 27001, ISO/IEC 27002 are also covered.

Contents:

• Introduction
• Service management concepts
• The service management landscape
• Who does what
• Planning and implementing service management
• Service improvement
• New or changed services
• Service delivery
• Financial management
• Relationship processes
• Resolution processes
• Control processes
• Bibliography

Key Features and Benefits:

• A guide to the principles and practice of service management and how the various standards available covering the subject can be employed together for maximum organizational benefit.
• Written by two of the leading experts on service management, Jenny Dugmore and Shirley Lacy, making this a highly authoritative guide.
• Covers more than just the core ISO/IEC 20000 standard, also includes coverage of such standards as ISO/IEC 27001, ISO/IEC 19770 and how they fit into the picture.

Author: Jenny Dugmore and Shirely Lacy
Publisher: BSI
ISBN 10: 0580728455
ISBN 13: 9780580728457
Pages: 166
Format: Softcover
Published Date: 26 October 2011
Availability: In Stock

Order this best practice guide to service management today!

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