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Achieving ISO 20000: Managing End-to-End Service

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Managing End-to-end Service describes supplier management- service level management and business relationship management- and how these processes are important to management of interfaces and types of supply chain common in IT service.









ISBN 10: 0580474615
ISBN 13: 9780580474613
Authors: Dr Jenny Dugmore & Shirley Lacy
Publisher: BSI

ISBN:

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