This is the official introduction to ITIL^® - the IT Infrastructure Library^® from the OGC.

This unique official publication offers an essential overview of the methodology. It has individual chapters covering the background to IT service management, as well as an introduction to ITIL.

It also has individual chapters covering each of the main areas of the ITIL library. Each chapter looks at the objectives of the specific area (e.g. security management), the process, activities, process control and costs and possible problems.

Anyone learning about ITIL or championing it within an organisation will find this clearly written and practical book invaluable. It is as close to being 'ITIL in a box' as you could hope to find.

Author: OGC
Publisher: TSO
ISBN 10: 0113309732
ISBN 13: 9780113309733
Format: Softcover
Publication Date: 22 August 2005
Other Formats: CD-ROM
Or buy the whole ITIL library

Acknowledgement of OGC Copyrights.

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