Selecting the appropriate service management tool and implementing its usage  can be complex, this book breaks down these barriers and enables speedy  selection and implementation - buy your copy!

Endorsed by itSMF International

Puzzled by the selection of ITSM tools available? Need the right tool for your requirements? Need help selecting and implementing the correct ITSM tool? If the answer to any of the above questions is 'yes', then this is the book for you as it helps you select and implement the correct ITSM tool for your needs.

Whilst there are plenty of sources of information recommending various tools for different jobs (mostly from the various vendors), there is very little guidance on why certain tools should be chosen, how they should be selected and what the pitfalls are to avoid. This book fills this void and shed lights on the often arduous task of selecting the appropriate tool and implementing it.

This book is endorsed by itSMF International - the international body representing the service management industry.

Key Features and Benefits:

• IT Tools for the Business when the Business is IT details all the questions you should ask prior to selecting a tool - helping you to choose the ideal solution.
• The book covers in depth the implementation stages - from designing, building and implementing the solution through to training the stakeholders. This prevents you from wasting your time when implementing your tool by providing a source of guidance.
• Endorsed by itSMF International - the leading organization for the service management industry. This proves the quality and relevance of the material.

Author: Robert Falkowitz
Publisher: TSO
ISBN 10: 0117069035
ISBN 13: 9780117069039
Pages: 350
Format: Softcover
Published Date: 15 September 2011
Availability: In Stock

Order this best practice title today!

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