Order Fundamentos de ITIL^® V3 (Spanish version) Today!

Fundamentos de ITIL V3 (formerly Foundations of IT Service Management based on ITIL V3) has been upgraded to reflect ITIL v3. Written in the same concise way and covering all the facts, readers will find that this title succinctly and comprehensively covers the key aspects of the new ITILv3 Service Lifecycle. This is the Spanish translation of this classic book.

This book's content is exactly identical to Foundations of IT Service Management, based on ITIL V3. All that has changed is the book's title and cover.

Here are the contents of this book.  

The new ITIL v3 Lifecycle is fully covered. In addition those who are familiar with the Version 2 process approach will be delighted to discover that this new edition of Foundations of IT Service Management based on ITIL (now renamed Fundamentos de ITIL V3) has split out all the processes and describes them in detail. This means that it is easy for all readers to access and grasp the process concepts that are so pivotal to many service management day-to-day operations.

History of Fundamentos de ITIL V3:

Foundations of IT Service Management based on ITIL (now renamed Fundamentos de ITIL V3) has become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This introduction to the field of IT service management and to the Information Technology Infrastructure Library (ITILv3) serves as the primary textbook and exam cram for those looking to take the ITILv3 Foundation exam.  

Key Features:

• Fully covers the ITIL v3 Service Lifecycle approach.
• Serves as the primary textbook for those revising for the ITIL Foundation exam.
• Splits Version 2 processes out and describes them in detail - providing you with the essential IT service management knowledge you need to know. 
• The Functions & Processes section is a simple and accessible format for all ITIL practitioners! It tells those trained in V2 easily and clearly what has changed and where in V3. 

Acknowledgement of OGC Copyrights.

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