Moutainview > ITILv2: Books, CD-ROMs & Network Licences

Order this introductory course to ITILv3 in order to see if a career in ITIL^® and IT service management is right for you - buy now!

This course is an ideal introduction to ITIL for those who are looking to find out if a career in ITIL or ITSM is right for them. It is also suitable if you want to find out if implementing ITIL would be good for your organization or as a general awareness course for use by staff after implementation to raise general awareness.

Topics covered by this training course include:

ITIL Uncovered – Lifting the lid on the ITIL basics.

Applying ITIL to Your Organization – Scenario are provided in the course, helping you to understand how ITIL will be beneficial to your organization. 

Core Chapters of v3 – From Service Strategy to Continual Improvement – this course will provide you with a onceover that captures the basics of ITIL certification.

The ITIL Lifecycle – Considered to be a de-facto international standard for service management since the mid 1990’s,  this course highlights the key features that help ITIL processes stand alone, from start to finish.

Key Features and Benefits:

• An ideal introduction to ITIL for those considering a career in either ITIL or ITSM, or both. This course will give you the information needed in order to decide if an ITIL/ITSM career is the one for you.
• This course is also an ideal awareness tool for any ITIL/ITSM project. Simply ensure that each of your key staff use this course in order for them to understand the implications of your organization implementing ITIL and how it will impact on their departments.
• This course has been created by an Authorized Training Organization (ATO), one of the official training organisations in ITIL. Thus you can be assured the content is relevant for the courses intended purpose.

We also offer a multiuser license for this product, please contact us for further information.

Please contact us for a demo of this product.

Publisher: MindMuze Inc
Format: Single-User, 1-Year Online Access 
Availability: In Stock

Acknowledgement of OGC Copyrights.

Order your subscription to this course today!
 

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