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This book covers everything you need to know in order to pass the ITIL Foundation exam. However, the authors also recognize that many people simply want to understand the ITIL concepts without necessarily taking the exam itself. This book caters for both needs through its simple four-section structure.

Section 1: An overview that introduces the basic concepts of service management and good practice, the ITIL framework, the service lifecycle and some of the key ITIL concepts such as processes and functions.

Section 2: A view of each of the five stages of the lifecycle from Service Strategy to Continual Service Improvement. Each chapter contains an easy-to-read summary of the core elements of that part of the lifecycle.

Section 3: The core of the book with a chapter describing each of the ITIL processes and functions.

Section 4: Guidance on measurement and metrics, and the Deming improvement cycle.

In addition, the Appendix contains some useful exam techniques.

Key Features and Benefits:

• This book covers everything you need to know in order to pass the ITIL Foundation exam at your first attempt. Helping you to boost your career opportunities quickly and cost-effectively.
• This guide has been written by examiners from ISEB, one of the official Examination Institutes. Thus meaning they know the information that needs to be covered in order to help you pass at your first attempt. Thus demonstrating the relevance of the book.
• An excellent book to use in order to familiarize your senior execs with ITIL in order to build a business case for implementation. Helping your organization to achieve its goals.

Authors: Ernest Brewster, Richard Griffiths, Aidan Lawes, John Sansbury
Publisher: BCS
ISBN 10: 1906124191
ISBN 13: 9781906124199
Pages: 200
Format: Softcover
Published Date: 21 December 2009
Availability: In Stock

Acknowledgement of OGC Copyrights.

Pass your ITIL Foundation exam the right way, use this book to succeed!

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