Order this ITIL®v3 course in a book and save money over attending a classroom course - buy today!
Pass the ITIL Foundation Certification Exam with the help of this course in a book!
This book provides you with an introduction to the ITILv3 approach to IT services without the expense of a formal classroom course.
While the focus of the book primarily on providing the information required to pass the ITIL v3 Foundation exam, this book goes beyond these basics. It provides a real understanding of ITIL to further your knowledge and abilities as a valuable part of IT/Business alignment.
Using a case-study approach, real issues are discussed that represent challenges experienced in almost every IT organization. This book is supported with access to online sample exams that are constantly updated as new material becomes available.
Additionally, access to the author is provided. This allows you to ask questions prior to taking your exam, giving you one of the greatest opportunities to learn the material and successfully pass your ITIL Foundation exam.
Based on the official ITIL v3 Foundation 2009 syllabus from the APM Group, the ITIL Service Lifecycle is explored. This includes the lifecycle stages of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
Key Features and Benefits:
- Covers the information you need to comprehend in order to pass the ITILv3 Foundation exam, a veritable course in a book. Saving you hundreds of dollars over attending a classroom course - $$$$$.
- Written by a highly experienced trainer, Brady Orand, who knows what information needs to be understood in order to pass the ITILv3 Foundation exam at the first attempt. Helping you to succeed with your exam.
- Goes beyond the basics of the information needed to pass the Foundation exam. It also acts as a business enabler, giving you the information to further your abilities and allow you to function as a valuable part of any IT/Business alignment initiative. Leading to increased career prospects.
- Fully aligned with the 2009 revisions to the Foundation exam syllabus, making this one of the most up-to-date exam guides.
We also offer an electronically downloadable ePub version of this product - Foundations of IT Service Management - The Unofficial ITIL v3 Foundations Course in a Book, Second Edition (ePub eBook).
Author: Brady Orand
Publisher: CreateSpace
ISBN 10: 1453749691
ISBN 13: 9781453749692
Pages: 316
Format: Softcover
Published Date: 17 August 2010
Availability: In Stock
Acknowledgement of OGC Copyrights
Order this ITILv3 study guide today - buy now and save money over paying for a classroom-based course!
Pass the ITIL Foundation Exam with the help of this course in a book!
