Buy the complete set of ABC of ICT training materials today - why not provide each of your training course delegates with their own copies?

This set enables you to purchase all of the ABC of ICT training materials in one go. It is ideal for training organizations looking to purchase complete sets of these materials for their course delegates.

They ABC of ICT training system allows course delegates to name the issues that really inhibit successful IT service management (ITSM). It allows course delegates discuss the consequences and possible solutions to these issues, and with that they achieve something very important: they get hands-on experience in solving ITSM-related issues.

What's Included?

ABC of ICT - CARD DECK - The ABC of ICT cards allow course delegates to discuss the consequences and possible solutions to the worst practices and issues in ITSM.

ABC of ICT - An Introduction to the Attitude, Behavior and Culture of ICT - This book provides an invaluable introduction to the ABC of ICT training system.

ABC of ICT: The Exercise Workbook - A workbook that delivers exercises designed to solve the Attitude, Behavioral or Cultural (ABC) issues that can inhibit IT service management projects from succeeding.

Key Features and Benefits

• Ideal for training organizations looking to provide each of their ITIL^®, ISO 20000 or ITSM course delegates with a copy of all of the official ABC of ICT training materials. Buy the complete set with just one mouse click, whilst saving money!
• The ABC of ICT training system allows course delegates discuss the consequences and possible solutions to the worst practices in ITSM as well as the most frequent ITSM issues. The system helps them achieve something very important: course delegates get hands-on experience in solving ITSM-related issues.
• For training organizations looking to buy this set in bulk, we offer volume discounts. Please contact us for a quote.   

Author: GamingWorks
Publisher: Van Haren Publishing
Format: 1 x Deck of Cards, 2 x Softcover
Published Date: 2008/2009
Availability: In Stock

Acknowledgement of OGC Copyrights.

DISCOUNTS AVAILABLE FOR BULK PURCHASE - EMAIL or Telephone: (Toll-Free) 1 877 317 3454

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