Buy this essential guide to implementing IT service management metrics today!

Implementing Metrics for IT Service Management provides a IT service management measurement framework. This framework is based on a continuous improvement lifecycle. The book leads the reader step by step through how to implement such a metrics framework.

The measurement framework is aligned with the IT Infrastructure Library® (ITIL®)set of best practices. The framework is compatible with the Control Objectives for Information and Related Technology (CobiT) framework. It additionally supports the ISO/IEC 20000 standard for IT service management.

This book also provides the basic concepts around measurements for business/IT alignment, achieving compliance and driving operation excellence.

The goal of this book is to provide the reader with a measurement framework to align IT with the organisation's objectives to create value through continuous improvements.

Key Features & Benefits

• This book is complimentary to the book Metrics for IT Service Management - the essential guide to IT service management metrics. Meaning not only can you now buy a guide on IT service management metrics, you can also buy a book on their implementation.
• Officially endorsed by itSMF International - the industry body for the IT service management profession. Thus proving the authority of the content.
• Aligned with several of the most frequently used best practice frameworks that are used internationally - including COBIT, ITIL & ISO/IEC 20000.
• Includes a CD-ROM that contains metrics templates - cutting down on the time spent creating documents.

Author: David Smith
Publisher: Van Haren Publishing
ISBN: 9789087531140
Pages: 186
Format: Softcover
Published Date: September 2007
Availability: In Stock

Acknowledgement of OGC Copyrights.

Buy the guide to implementing IT service management metrics today!

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