Buy this essential workbook today, and start solving the Attitude, Behavioural or Cultural (ABC) issues that can inhibit IT service management projects from succeeding!

The ABC of ICT: The Exercise Workbook is designed to be use with the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetings and workshops to perform a number of exercises. These exercises are aimed at recognizing, discussing and solving ITIL^®, ISO 20000 and IT service management issues in your organization. 

The system delivered in these materials has a specific focus on the Attitude, Behavioural or Cultural (ABC) issues that can inhibit IT service management projects from succeeding.

Key Features and Benefits:

• Ideal for ITIL, ISO 20000 and IT service management training sessions. Providing a toolset that will help you address and solve the attitude, behavioral or cultural issues that could potentially inhibit an ITIL, ISO 20000, or IT service management project.
• Designed specifically to be used with the ABC of ICT Card Deck, allowing for an innovative, hands-on approach to learning how to solve these issues.
• Written by a highly experienced duo of training course authors who are experienced in delivering new and more effective ways of training.

Authors: GamingWorks
Publisher: Van Haren Publishing
ISBN 10: 9087531427
ISBN 13: 9789087531423
Pages: 75
Format: Softcover
Published Date: 15 January 2009
Availability: In Stock  

DISCOUNTS AVAILABLE FOR BULK PURCHASE - EMAIL or Telephone: (Toll-Free) 1 877 317 3454.

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