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This book provides an invaluable introduction to the ABC of ICT training system. This system enables course delegates to discuss the consequences and possible solutions to the worst practices and issues in IT service management (ITSM). It gives hands-on experience in solving ITSM-related issues.

Key Features and Benefits:

• Provides an invaluable introduction to the ABC of ICT training system for trainers as well as course delegates.
• The ABC of ICT training system provides course delegates with an opportunity to discuss the consequences and possible solutions to the worst practices and issues in ITSM. This makes the ABC of ICT training system ideal for ITIL^® and ISO 20000 training courses, as delegates can use it to gain the knowledge necessary to avoid many of the common pitfalls of an implementation.

Authors: GamingWorks
Publisher: Van Haren Publishing
ISBN 10: 9087531400
ISBN 13: 9789087531409
Pages: 150
Format: Softcover
Published Date: 15 October 2008
Availability: In Stock  

Acknowledgement of OGC Copyrights.

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