Order this best practice ITIL^® guide today!

Building an ITIL-Based Service Management Department is a how-to guide to building a service management department. The advice and guidance within the book is based on both the ITIL V2 and V3 principles. Helping to ensure best practice methods are considered from the outset.

This book has been written to specifically fill a need. It has been tailored to fill a gap in the market for people looking for implementation advice on Versions 2 & 3.

Key Features and Benefits:

• Uses terminology that is consistent with both Version 2 and Version 3 of ITIL - the book includes a glossary of terms, acronyms and abbreviations.
• Covers both versions of ITIL.
• Provides vital ITIL Version 2 and Version 3 implementation advice and guidance.

We also offer this book as an electronic download (DRM-protected PDF) - Building an ITIL-based Service Management Department (DRM-Protected PDF).

Author: Malcolm Fry
Publisher: TSO
ISBN 10: 011331096X
ISBN 13: 9780113310968
Pages: 120
Format: Softcover
Published Date: 30 June 2008
Availability: In Stock

Acknowledgement of OGC Copyrights.

Order this implementation guide to ITIL today!

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