The essential pocket guide to the Service Operation element within ITIL^®v3 - order your copy today!

Endorsed by the itSMF International

ITIL: Service Operation Key Element Guide provides an introduction to the Service Operation element of the latest version of ITIL, Version 3. It covers the principles, objectives and key elements of Service Operation.

Others topics covered include:

• Service Operation functions.
• Operation planning.
• Service performance balance.

Additionally, this pocket guide is a handy quick reference to the core ITILv3 publication Service Operation.

Key Features:

• Official introduction to the Service Operation element of ITIL version 3.
• The format of this guide allows it to perform as a handy quick reference to the Service Operation element of ITILv3.
• Covers the principles, objectives and key elements of Service Operation.
• Written in conjunction with, and endorsed by, itSMF International.
• We also offer this pocket guide in packs of 10, providing a convenient way for you to purchase each member of your IT service management team with their own copy - ITIL: Service Operation Key Element Guide (Pack of 10), or you might like to consider the ITIL: Key Element Guide Suite which contains one copy of each of the five Key Element Guides.

Authors: OGC and itSMF 
Publisher: TSO
ISBN 10: 0113311184
ISBN 13: 9780113311187
Pages: 64
Format: Softcover
Published Date: 31 March 2008
Availability: In Stock

Acknowledgement of OGC Copyrights.

The Service Operation element of ITILv3 is of critical importance. Order your pocket guide today to ensure that you have the latest best practice information!

Related Products

	ITIL Lifecycle Publication Suite (ITILv3 - Complete Library) (Softcover)		$525.00 USD
	The Official Introduction to the ITIL Service Lifecycle (Softcover)		$53.00 USD
	Lifecycle Approach based on ITILv3 Suite 5 Management Guides		$100.00 USD
	ITILv3 Foundation Handbook - 'Little ITIL'		$19.00 USD