Buy this guide to writing effective service level agreements (SLAs) today!

Many organizations are demanding increased quality levels from ICT service providers, often irrespective of whether these services are outsourced or supplied in-house. Service management (SM) is the integrated approach to the management of ICT service requirements and levels.

Here are the contents of this book.

This publication outlines the background, operation and benefits of a variety of service agreements, and includes models for the design of a service catalogue and service agreement development.

If you'd prefer we also offer this product as part of our SLA Starter Kit. The SLA Starter Kit contains essential tools and guidance materials to aid with the construction of effective service level agreements (SLAs).

Authors: Rob Benyon, Rob Johnston
Publisher: Van Haren Publishing
ISBN 10: 9077212914
ISBN 13: 9789077212912
Alternative Formats:  Adobe Digital Editions eBook.
Format: Softcover
Published Date: Sept 2006
Availability: In Stock

Order today for immediate despatch!

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