itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification, Version 2

This pocket guide has been designed as a reference book for all those involved in planning to achieve certification under the itSMF UK developed itSMF ISO/IEC 20000 certification scheme. This scheme is now owned by APMG-International. 

The pocket also acts as a useful reference for those who need a basic knowledge of the ISO/IEC service management standard, ISO/IEC 20000. Planning and Achieving ISO/IEC 20000 Certification, Version 2 covers the latest additions to the standard, outlines the current alignment between ISO/IEC 20000 and ITIL^®v3, and also explains the recent changes to the certification scheme

This pocket guide can be viewed as a complementary title to the existing 'ISO/IEC 20000 - A Pocket Guide', both these guides can be purchased together as part of our ISO20K Pocket Guide Duo.

Key Features and Benefits:

• A pocket guide designed as a useful reference for those planning to achieve ISO/IEC 20000 certification under the itSMF UK developed certification scheme. An easy introduction the subject matter, making it accessible to those who wouldn't have looked to gain certification before.
• Highlights the current alignment between ISO/IEC 20000 and ITILv3, showing you how ITIL's strength can be leveraged to achieve ISO/IEC 20000 certification.

Publisher: ITSMF
ISBN 10: 190674503X
ISBN 13: 9781906745035  
Pages: 48
Format: Softcover
Other Formats: ISO20000 Standard Collection
Published Date: November 2010
Availability: In Stock

Acknowledgement of OGC Copyrights.

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