Buy ISO/IEC 20000: A Pocket Guide today.

ISO 20000 is based on ITIL which is also very widely known and used. ISO 20000 describes Service Management standards that must be attained for corporate accreditation.

The goal of this Pocket Guide is to provide an easy to read document that explains the nature, content and aim of ISO 20000. (Here are the contents of this book). It should bring ISO 20000 within reach of a vast international audience at a higher speed, by providing an easy accessible pocket guide:

• To promote the awareness and the acceptability of ISO 20000 as a valid standard for IT Services organisations.
• To support ISO 20000 training and certification.
• To produce a quick reference to the core content of ISO 20000, for practitioners.

‘ISO 20000: A Pocket Guide’ is aimed at a broad range of practitioners, trainers and students, who work in IT as well as in other environments, ranging from experienced experts in (IT) service organisations, to those who are looking for a suitable approach to quality improvement issues.

Editors: Jan van Bon and Marianne Nugteren
Publisher: Van Haren Publishing
Format: Softcover
Other Formats: Adobe eBook, or

ISO20K Standard (Hard Copy) + Pocket Guide
or ISO20000 Standard Collection
ISBN 10: 9077212795
ISBN 13: 9789077212790
Pages: 64
Published Date: 15/04/06
Availability: Ex Stock

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