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Information Security > Information Security Management Books & Guides

ISO20000-2 (ISO 20000-2) SMP Within the Scope of ISO/IEC 20000-1 (Download)

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'ISO20000-2 ISO 20000-2 SMP Within the Scope of ISO/IEC 20000-1

ISO/IEC 20000-2:2005 supersedes BS 15000-2:2003

This code of practice describes the best practices for service management processes (SMP) within the scope of ISO/IEC 20000-1. It represents an industry consensus on guidance to auditors and offers assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1.

ISO/IEC 20000-2 recommends that service providers should adopt common terminology and a more consistent approach to service management. It gives a common basis for improvements in services and provides a framework for use by suppliers of service management tools.

Publisher: IEC
Format: Electronic Download .PDF
Licensing Terms: Purchase and Use of this Product is Subject to this EULA.
Availability: Immediate Download

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