Buy IT Service Management Global Best Practices- Volume 1 today.

Endorsed by the itSMF International

This in-depth guides provides information on a whole host of IT service management issues. Taking a generic approach- each chapter is about 5-000-8-000 words in length and focuses on a specific subject in the ITSM discipline.

Tips- checklists- examples and pragmatic answers are provided in each of the chatpers- allowing the reader to easily understand the subject matter. Contributions from an expert panel of ITSM gurus are included in this book- making it a highly valuable resource and a must-read book.

Key Information: 

• Provides in-depth step-by-step information on a wide variety of ITSM subjects. The books does not have any specific focus on any one framework or standard.
• Each chapter contains between 5-000 - 8-000 words and additionally includes a short introduction- making it easy for the reader to quickly browse through finding the subject they want.
• Covers only the very lastest up-to-date information on a number of different ITSM subjects. Each chapter has a specific focus on a exact ITSM topic.
• Written in a plain-English and no-nonsense style- helping the reader grasp the key points and learn on-the-hop.
• Forms part of a series of books that are endorsed by the itSMF International.

Editor: Jan van Bon 
Publisher: Van Haren Publishing
ISBN: 9789087531003
Pages: 600
Format: Hardcover

Alternative Format: Adobe eBook
Published Date: 22 April 2005
Availability: Ex Stock

Order this concise- straight forward and practical guide to ITSM best practices today and start using the methods here in to improve your processes and practices.

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