Buy ISO/IEC 20000 An Introduction today!
Officially Endorsed by the itSMF. 
ISO/IEC20000 is The certification for organizations within the IT Service Management environment. It reflects the increasing desire to have a certification that moves beyond the individual employee. The goal of this introduction is to provide an easy-to-read document that explains the nature- content and aim of ISO 20000. It should bring ISO 20000 within reach of a vast international audience at a higher speed- by providing an easy accessible introduction
ISO 20000: An Introduction is aimed at a broad range of practitioners- trainers and students- who work in IT as well as in other environments- ranging from experienced experts in (IT) service organisations- to those who are looking for a suitable approach to quality improvement issues.
Key Features:
Improve the quality of your organisation's IT service processes using this book.
'This book is a great introduction to ISO/IEC 20000, which includes the wording of the full ISO/IEC 20000, except Part 3, and an overall background on the concepts of quality and related standards and frameworks. It explains and relates most of the components of ISO/IEC 20000 in a way that is easy to understand. This book will be very helpful in our upcoming ISO/IEC 20000 courses.'
Gabriel Arreguin Global Lynx Mexico
Publisher: Van Haren Publishing
ISBN: 9789087530815
Format: Softcover
Alternative Formats: Adobe Digital Editions eBook
Published Date: April 2008
Availability: In Stock
Order this officially endorsed introduction to ISO/IEC 20000 today.
