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IT Governance > Project Governance, PMBOK & Prince2 > MSP Books and Manuals

Implementing ISO/IEC 20000 Certification - The Roadmap

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Buy Implementing ISO/IEC 20000 Certification - The Roadmap today.

Officially Endorsed by the itSMF.

ISO/IEC 20000 is the corporate standard for achieving quality within IT Service Management. As individuals achieve success in Service Management frameworks such as ITIL- many organizations have identified the benefits of making the jump to full corporate accreditation.

But- having made the decision to invest in this standard- what is the best way to implement adoption in an efficient and successful way?

This thorough- practical guide has been put together by real experts with real experience of how ISO/IEC 20000 works in the workplace and in the real world.

Part A of this title covers the step by step description of the ISO 20000 implementation process.
Part B contains real case studies from organizations who have successfully achieved ISO/IEC certification.

This Official itSMF guide is unique in that it not only describes the implementation process. It also suggests solutions to common problems and set-backs. An understanding of the many business pressures means that practical guidance on the business case- measuring success (or not)- or the need for quick wins are all included in this book- making it an invaluable companion for all those working on an implementation project.

If you are looking for a plain-English guide to implementing the ISO/IEC 20000 standard then this is the book you need.

Key Features:

Provides a clear plain-English route-map to implementing the ISO/IEC 20000 IT service management standard.
Highlights the key points that you need to know during any ISO/IEC 20000 implementation.
This book is ideal as a textbook for any ISO/IEC 20000 course.

Publisher: Van Haren Publishing
ISBN: 9789087530822
Format: Softcover
Alternative formats: Adobe Digital Editions eBook

Published Date: February 2008
Availability: In Stock

Order this essential ISO/IEC 20000 book today.

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