Order this comprehensive IT Service Management Toolkit- based on ITIL & ISO20000- today.

This toolkit helps organisations implement an IT service management framework that is aligned with both ITIL and ISO20000.  

By purchasing this toolkit you are saving time and money.  No more long hours spent creating the documents needed during an implementation. This toolkit provides document templates which you can tailor to your own requirements.  No more high consultancy fees. Most of the essential guidance needed during an implementation is included in this toolkit- in the form of books.

All of the materials in this toolkit are consistent with ITIL versions 2 & 3 and with ISO 20000:2005.

What's Included?

IT Service Management Toolkit- based on ITIL (Single-User- CD-ROM) - This toolkit is ideal for any organisation looking to implement ITIL or ISO 20000 and gain certification.  It provides key documentation templates in Microsoft Office formats (Excel & Word)- which are needed during an implementation. This allows you to tailor the templates to your specific requirements. This allows you to save time and money during implementation. Also- additional implementation guidance is provided.

CMDB (Single-User- CD-ROM) - CMDB is an easy-to-use configuration management database.  This cost-effective solution helps IT departments record- maintain and report on infrastructure configuration items (CIs). These CIs include applications/software- devices/peripherals- servers- databases and related IT documentation.

ISO/IEC 20000: A Pocket Guide (Paperback) - The goal of this pocket guide is to provide an easy-to-read document that explains the nature- content and aim of ISO 20000.

itSMF pocket guide: Planning and Achieving ISO/IEC 20000 Certification (Paperback) - This pocket guide has been designed as a reference book for all those involved in planning to achieve ISO 200000 certification.

IT Service Management Self-assessment Workbook- 2nd Edition (A4 Loose-leaf- in Binder) - The IT Service Management Self-assessment Workbook- 2nd Edition allows an organisation to compare their IT processes against those in ISO 20000.  Thus- allowing the organisation to identify areas in need of improvement before undertaking a formal audit.

A Manager's Guide to Service Management- 2nd Edition (Paperback) - This guide provides an introduction to the field of service management.  It is suitable for private- public or not-for-profit sector organisations.  The advice given in this book is fully aligned with ISO 20000.

If your organisation is implementing ITIL or ISO 20000 then this is the toolkit you need.  Order today!

Related Products

	IT Service Management - An Introduction based on ISO 20000 and ITILv3		$80.00 USD
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