Buy Six Sigma For IT Management: A Pocket Guide today.

This Pocket Book provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It particularly aims to merge ITIL and Six Sigma into a single approach. The result is continuous improvement of IT service organisations.

Six Sigma provides a quantitive methodology of continuous (process) improvement and cost reduction- by reducing the amount of variation in the process.

IT is now a fundamental part of business and business processes. This book demonstrates how IT can be made to work as an enabler to better business processes- and how the Six Sigma approach can be used to provide a consistent framework for measuring process outcomes.

ITIL defines the what of Service Management- Six Sigma defines the how process improvement. Together they are a perfect fit of improving the quality of IT service delivery and support.

Key Features:

• Provides guidance for using the Six Sigma approach successfully in IT service organisations.
• Show how to merge ITIL and Six Sigma into a single approach.
• Demonstrates how IT can be made to work as an enabler to better business processes.
• Show how they are a perfect fit of improving the quality of IT service delivery and support.

Reviews of the Book:

'The documented connection of ITIL and Six Sigma - we waited for it very long and the result is worth reading for beginners as for advanced ITIL and Six Sigma practitioners.'
Dipl.-Kfm. Ulrich Erik Redmann- Vattenfall Europe Information Services GmbH- Germany

'The practical and pragmatic approach that has been described in this publication will significantly contribute to the ease of use when simultaneously applying the concepts of both ITSM and Six Sigma.'
Mart Rovers- President InterProm USA Corporation- USA

Publisher: Van Haren Publishing
Format: Softcover

Alternative formats: Adobe Digital Editions eBook

ISBN 10: 9087530293
ISBN 13: 9789087530297
Published Date: 25 May 07
Availability: Ex Stock

Start improving your IT processes today by buying this book today!

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