Order the pdf download of ITIL^® Service Operation today!

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM).

Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Application Management.
• Change Management.
• Operations Management.
• Control processes and function.
• Scaleable practices.
• Measurement and control

A downloadable PDF allows for easy access while you're on the move.

Author: OGC
Publisher: TSO
ISBN 10: 0113310536  
ISBN 13: 9780113310531
Published Date: 2 June 2007
Availability: Immediate Download
Format: Electronic Download (DRM-restricted PDF)

Alternative Formats:

• Softcover (Traditional Book Format)
• Online Access (Annual Subscription)
• eBook (MobiPocket eBook)

Or acquire The Complete Library (Download) or The Complete Library Plus (Download)

Acknowledgement of OGC Copyrights

Order this electronic version of one of the core ITIL version 3 publications today!

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