Order the pdf download of ITIL^® Service Transition today!

ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for IT Service Management (ITSM).

Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, delivery mechanisms and the support of ongoing operational services are considered.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Managing organisational and cultural change.
• Knowledge management.
• Service knowledge management system.
• Methods, practices and tools.
• Measurement and control.
• Companion best practices.

A downloadable PDF allows for easy access while you're on the move.

Author: OGC
Publisher: TSO
ISBN 10: 0113310552  
ISBN 13: 9780113310555
Published Date: 2 June 2007
Availability: Immediate Download
Format: Electronic Download (DRM-restricted PDF)

Alternative Formats:

• Softcover (Traditional Book Format)
• Online Access (Annual Subscription)
• eBook (MobiPocket eBook) 

Or acquire The Complete Library (Download) or The Complete Library Plus (Download)

Acknowledgement of OGC Copyrights

Order this vital electronic download (.PDF) of ITIL: Service Transition today!

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