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ITIL: Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

Subsequent titles in the core set will link deliverables to meeting the business goals, requirements and service management principles described in this publication.

Each of the five core titles shares a consistent structure; the various practice elements are easily navigated and extensively cross-referenced. Concepts and guidance in this publication include:

• Service Management strategy and value planning.
• Linking IT service strategy to business needs.
• Planning and implementing service strategy.

An Downloadable PDF allows for easy access while you're on the move.

Authors: OGC
Publisher: TSO
ISBN 10: 0113310528  
ISBN 13: 9780113310524
Published Date: 2 June 2007
Availability: Immediate Download
Format: Electronic Download (DRM-restricted PDF)

Alternative Formats:

• Softcover (Traditional Book Format)
• Online Access (Annual Subscription)
• eBook (MobiPocket eBook)

Or acquire The Complete Library (Download) or The Complete Library Plus (Download)

Acknowledgement of OGC Copyrights.

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