Buy an ISO/IEC 20000 Multiuser license for network or multiple workstation deployment (ideal for 3 or more users)
This multiuser site license covers both main parts of ISO/IEC 20000:
ISO20000 may be used
- by businesses that are going out to tender for their services
- to provide a consistent approach by all service providers in a supply chain
- to benchmark IT service management
- as the basis for an independent assessment
- to demonstrate the ability to meet customer requirements
- to improve services
ISO/IEC 20000 promotes the adoption of an integrated process approach to effectively deliver managed services to meet business and customer requirements. For an organisation to function effectively it has to identify and manage numerous linked activities. Co-ordinated integration and implementation of the service management processes provides the ongoing control, greater efficiency and opportunities for continual improvement.
Organizations require increasingly advanced facilities (at minimum cost) to meet their business needs. With the increasing dependencies in support services and the diverse range of technologies available, service providers can struggle to maintain high levels of customer service. Working reactively, they spend too little time planning, training, reviewing, investigating, and working with customers. The result is a failure to adopt structured, proactive working practices. Those same service providers are being asked for improved quality, lower costs, greater flexibility, and faster response to customers.
In contrast, effective service management delivers high levels of customer service and customer satisfaction. It also recognizes that services and service management are essential to helping organizations generate revenue and be cost-effective. The ISO/IEC 20000 series enables service providers to understand how to enhance the quality of service delivered to their customers, both internal and external.
The ISO/IEC 20000 series draws a distinction between the best practices of processes, which are independent of organizational form or size and organizational names and structures. The ISO/IEC 20000 series applies to both large and small service providers, and the requirements for best practice service management processes are independent of the service provider's organizational form. These service management processes deliver the best possible service to meet a customer's business needs within agreed resource levels, i.e. service that is professional, cost-effective and with risks which are understood and managed.
Key Features and Benefits of Multiuser License:
- Ideal solution where usage on a standalone PC is insufficient
- Multiple access at a fixed price helps control your budget
- Use on multiple desktops at significantly discounted per-user rates
- On-site/off-site/remote access to documents
- Unrestricted printing
- Licensed watermarked documents to control use
- Scalability in the number of licenses depending on your organizational needs
- Allow you to maintain your firewall security by having closed access
Publisher: IEC
Number of users (minimum license): 3
Additional users - see quantities box above
Standalone- single user version of this standard is also available
Format: Zip File- Containing 2 .PDFs
Licensing terms: Purchase and Use of this Product is Subject to this EULA.
