Order both mains parts of ISO 20000 (ISO20000) - the International Standard for IT service management today!

This special kit contains copies of both main parts of ISO/IEC 20000:

• ISO/IEC 20000-1:2011 (New Spring 2011)
• ISO/IEC 20000-2:2005

ISO 20000 may be used:

1. by businesses that are going out to tender for their services
2. to provide a consistent approach by all service providers in a supply chain
3. to benchmark IT service management
4. as the basis for an independent assessment
5. to demonstrate the ability to meet customer requirements
6. to improve services

ISO/IEC 20000-1 Update (Spring 2011):

ISO/IEC 20000-1 has now been revised and updated. It was published in April 2011. The changes to this part of the standard are as follows:

• An expanded introduction, additional requirements and updated definitions section
• The standard has a new title Service management -- Part 1: Service Management System Requirements
• Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
• Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
• New requirements for the management of new or changed services have been added
• A refinement of the scope of the SMS and the oversight (governance) process managed by other organizations
• The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
• Problem Management and Incident Management processes have been aligned with ITIL^®v3
• More refined document and record control requirements
• Revised and more in-depth requirements on supplier contracts
• Added requirements on budgeting and accounting

If you would prefer to have hardcopies of both main parts of this standard along with a copy of ISO/IEC 20000: A Pocket Guide, a plain-English guide to ISO 20000, then ISO20K Standard (Hardcopy) + Pocket Guide is the perfect solution.

Key Features and Benefits

• Includes both main parts of ISO/IEC 20000 - purchase both main parts of the standard together, saving you time!
• Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS.

This kit contains both ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2005.

Please Note: We will supply either the BS or other national adoptions of ISO/IEC 20000. All of which contain exactly the same content.

Format: Hardcopy
Other formats: Electronic download
or ISO20K Standard (Hard Copy) + Pocket Guide
or ISO20000 Standard Collection
Availability: In Stock

Order today for immediate dispatch!

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