Download both mains parts of ISO 20000 (ISO20000) - the International Standard for IT service management today

Now you can buy both the up-to-date main parts in PDF format from IT Governance. This kit contains:

• ISO/IEC 20000-1:2011
• ISO/IEC 20000-2:2012 (NEW SPRING 2012)

ISO 20000 may be used

1. by businesses that are going out to tender for their services
2. to provide a consistent approach by all service providers in a supply chain
3. to benchmark IT service management
4. as the basis for an independent assessment
5. to demonstrate the ability to meet customer requirements
6. to improve services

ISO/IEC 20000-1 Update (Spring 2011):

ISO/IEC 20000-1 has now been revised and updated. It was published in April 2011. The changes to this part of the standard are as follows:

• An expanded introduction, additional requirements and updated definitions section
• The standard has a new title Service management -- Part 1: Service Management System Requirements
• Closer alignment with ISO 9001 QMS requirements and ISO/IEC 27001 ISMS requirements
• Sections 3 & 4 of the standard have been merged into one section called Service Management General Requirements
• New requirements for the management of new or changed services have been added
• A refinement of the scope of the SMS and the oversight (governance) process managed by other organizations
• The plan-do-check-act (PDCA) cycle has been integrated into this version of the standard
• Problem Management and Incident Management processes have been aligned with ITIL^®v3
• More refined document and record control requirements
• Revised and more in-depth requirements on supplier contracts
• Added requirements on budgeting and accounting

Key Features and Benefits

• Includes both main parts of ISO/IEC 20000 for immediate download - purchase both main parts of the standard together, saving you time!
• Includes the updated version of ISO/IEC 20000-1, the revised new (Spring 2011) version of the specification for an SMS, plus the 2012 version of Part 2.

Order your own download of both main parts of this important standard.

This kit contains both ISO/IEC 20000-1:2011 and ISO/IEC 20000-2:2012.

If more than one person needs to access these standards, you will need a multiuser license. A multiuser license is a cost-effective way of complying with the publisher’s copyright restrictions. Please contact us directly for multiuser pricing options on this standard.

Publisher: IEC
Format: Zip File, Containing 2 .PDFs
Licensing Terms: Purchase and Use of this Product is Subject to this EULA.

Other Formats: Hardcopy or Multiuser Site License

Acknowledgement of OGC Copyrights.

Order today for immediate download!

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