Achieving ISO 20000

THE IT service management standard

ISO/IEC 20000 ('ISO20k') is the international IT Service Management standard that enables IT organizations (whether in-house, outsourced or external) to ensure that their IT service management processes are aligned both with the needs of the business and with international best practice. It is based on, and replaces, BS15000, which has now been withdrawn.

ISO 20000, which has two parts both with the general title Information technology - Service management, enables IT service providers to identify how to enhance the quality of service they deliver to their customers, both internal and external.

Part 1: Specification (ISO/IEC 20000-1:2005) provides requirements for IT service management and is relevant to those responsible for initiating, implementing or maintaining IT service management in their organization.

Part 2: Code of practice (ISO/IEC 20000-2:2005) represents an industry consensus on guidance to auditors and assistance to service providers planning service improvements or to be audited against ISO/IEC 20000-1:2005.

One click: buy all ten of the "Achieving ISO 20000" books from the authors of the new IT Service Management Standard. These books were written by the authors of the new ISO 20000 and contain everything you need to know as you pursue ISO 20000 certification. Learn from the experts - banish trial and error - order all ten books today.

The Achieving ISO 20000 Series contains:

1. Management Decisions & Documentation;
2. Why People Matter;
3. Making Metrics Work;
4. Managing End-to-End Service;
5. Finance for Service Managers;
6. Enabling Change;
7. Keeping the Service Going;
8. Capacity Management;
9. Integrated Service Management;
10. The Differences Between BS 15000 and BS ISO/IEC 20000.

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