Contact Us

This website of ours focuses on North America, is US Dollar denominated and we ship from a logistics base in the continental United States. We ship from:

Trade2Europe
964 Marcon Boulevard, Suite 190
Allentown, PA 18109
U.S.A.

The fastest way to contact us is by e-mail: servicecentre@itgovernanceusa.com or using the form below. You can e-mail us about anything, including payment options, and we'll make sure the right person gets back to you asap.

Contact Form

You can also telephone us toll free on: 1 877 317 3454 (but please note that our UK-based team is only available 0900 to 1730 GMT Monday through Friday). Our switchboard team will take a message from you. They will pass it through to us in the service centre, and we will phone you back as fast as possible.

Online Shop FAQs

Purchasing

All products can be purchased by credit card, through our payment provider's secure servers. We accept Amex, Mastercard and Visa via Paypal. If you prefer not to place an order across the Internet, please email or telephone us (1 877 317 3454, as above) and we can take your credit card details by telephone, fax or email, as you prefer.

Non-credit card options

You can, if you need to, pay by bankers draft or bank wire transfer. These options are slower and involve more paper, but we recognise that the credit card route is not possible for a number of our clients. This is how it works: you itemise exactly which items you want to purchase from us on one of your letterheads or, better still, a purchase order, and then you fax it to us. It is essential that you include your telephone number, e-mail address and your own name on your order, so that we can contact you to finalise payment arrangements, which can be by direct wire transfer to our bank account.

Our fax number is in the UK and is: + 44 1353 662667. Once your payment has cleared our bank, we immediately despatch the goods to you, or e-mail you the download release code for what you have ordered, as the case may be.

Please email or telephone us to place your order and we will despatch the goods as soon as we have received your faxed purchase order.

VAT

While purchases (except for books) from within the UK are subject to VAT (our VAT number is 927 5935 83), purchases from anywhere in North America are not, and our sales receipts will make this clear. As this website is not based in North America, purchases are also not subject to federal or state taxes.

Terms & Conditions

All purchases are subject to our Terms and Conditions.

We respect your privacy. We will not pass your personal data on to any third parties, under any conditions.

Delivery

eBooks and toolkits purchased by credit card are available for download as soon as you've cleared check out - unless we feel we need to seek evidence of cardholder authorisation of the purchase, in which case goods will be released as soon as we have received written authorisation from the named cardholder.

Policies and procedures on CD-ROM, and analogue books and other products, will be despatched (usually from our North American warehouse) within 24 hours of payment being cleared, using standard postage. Third party products that we have in stock will be also be despatched within 24 hours. Occasionally, when we run out of stock, we will despatch as soon as products are received from our suppliers, and we will notify you of the expected delivery date.

Products purchased at special pre-release prices: the download release details will be delivered to you directly by e-mail (for downloadable policies and procedures) and despatched by standard mail, for all other products, on the published release date.

Delivery charges are calculated at the point of completing the checkout process and are added in to your total transaction amount.

Products purchased other than by credit card will be available for download, or will be despatched, as soon as payment has cleared our bank, or in line with any other agreement we make with you.

Risk in Delivery

Deliveries using normal mail services to a small number of countries are at high risk of non-arrival. We recommend that, if you wish our products to be delivered to one of the countries that we list below, you use our express courier service. If you choose to use standard delivery, risk in the product will pass to you immediately we despatch it: in other words, if it goes astray, we will charge in full for replacements. Countries affected include South Africa.

Registered office

Our registered company name and address, sales, administration and invoicing address is over the sea at:

IT Governance Ltd
Unit 3, Clive Court
Bartholomew's Walk
Cambridgeshire Business Park
Ely
Cambs CB7 4EH
United Kingdom.

Registered in England, number 4418178

Fax: + 44 (0)1353 662667

OGC Restrictions: ITILv3, M_o_R, MSP and Prince2 PDF Versions of Softcover books

PDF Publications

Unfortunately, we have to manually create PDF download links for all OGC publications ordered in PDF format and we can therefore only despatch them during UK office hours - 9am to 5pm GMT/BST, Monday to Friday.

There are a number of specific restrictions on the PDF versions of books published by the OGC, and these restrictions are enforced by a Digital Rights Management Technology.

• Single download: users are only allowed one attempt to download the PDFs;
• Six computers: authorizing Adobe Digital Editions with an Adobe ID means that when you purchase an OGC PDF, the PDF is automatically "tied" to your Adobe ID rather than your computer. This also allows you to access your OGC PDFs using your Adobe ID on up to six computers that have been authorized with Adobe Digital Editions.
• Firewalls: you should be aware that many firewalls will block the download of PDFs (and zip files and so on)
• Single use: OGC PDFs are not networkable, can only be printed once and cannot be copied, cut or pasted.
• Adobe version: They can be viewed using Adobe Digital Editions

Here are the full HELP instructions for installing, activating and using Adobe Digital Editions for reading OGC pdfs or other eBooks in this format.

Online Subscriptions

Subscriptions for OGC products are annual, and are designed for individual identified users. You can purchase an annual licence online for one or more users, whose access to the OGC material will be controlled by user name and password.

Multi-user access

OGC publications are also available for multi-user online access and users are enabled to access the central OGC website for central access to the Complete ITIL Publication Suite. The online subscription replace the old ITIL CD-Roms and provides better viewing and access to the material and is, in most aspects, a preferable electronic medium for the ITIL material.

Access is managed centrally and any number of users can be provided with access details; once the purchased number of access licences is simultaneously active on the OGC site, further access will be prevented until one user logs out, thereby allowing another to log on. As a general guide, one concurrent user licence will support 10 core users of the material or 15 whose use is less frequent or spread geographically or temporally.

Multi-user access can be set up for any number of users, with access controlled through  IP authentication, which enables all those users behind a specified IP address (or addresses) such as a firewall, to access the material;

eBooks

We supply a range of products in eBook formats. Unfortunately, different book publishers have chosed different formats for their eBooks and this means that we usually have to arrange for download instructions to be sent by email, and the eBook user instructions may be vary.

Read our full eBooks HELP page.