SLAs and Service Level Management

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IT Governance > SLAs and Service Level Management

Service Level Agreements, SLAs, are key to today's revolution in IT service provision, whether internal or external. Usually - but not exclusively - designed for setting out agreed levels of IT service, SLAs are only effective when they are properly managed; Service Level Management (or SLM) is therefore emerging as a key business management competence. This category contains checklists, books and tools for creating effective SLAs, and guidance on how to manage them.

Service Level Agreements

Here you will find books & tools that will aid with the creation of effective Service Level Agreements (SLAs).

Service Level Management

Service Level Management (SLM) facilitates for the continual identification, monitoring and analysis of service levels as laid out in a service level agreement (SLA). SLM & SLAs are applicable in all areas, types and size of organization / industry. These books provide an insight into SLM and how it can be applied to the benefit of your organisation.

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