Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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Two key IT Service Management topics are metrics and quality - and Six Sigma is particularly relevant to the rigorous pursuit of quality. This category contains the books to help you tackle these subjects.

Implementing Metrics for IT Service Management
Implementing Metrics for IT Service Management provides the reader with a measurement framework to align IT with the organisation's objectives to create value through continuous improvements.

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$149.95 USD

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Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification
This book provides an excellent understanding of the foundations of Quality Management that provide a basis for the evolution of Six Sigma. Both Champions and Green Belts will benefit from the comprehensive coverage of certification.

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$55.99 USD

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Measuring ITIL: Measuring- Reporting and Modeling - the IT Service Management Metrics
ITIL Metrics? Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with Senior Executives!

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$24.00 USD

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The McGraw-Hill 36 Hour Six Sigma Course
The McGraw-Hill 36 Hour Six Sigma Course provides an accessible and easy-to-understand route to learning the essential knowledge needed to understand- implement- and manage a Six Sigma programme.

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$19.95 USD

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Six Sigma Demystified, Second Edition
Six Sigma Demystified, Second Edition explains the Six Sigma methodology in plain and simple language that you'll understand.

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$22.00 USD

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IT Management Metrics and Quality Starter Kit
This kit contains three essential books that guide IT professionals through implementing metrics and quality programmes & methodologies that will aid IT Management process improvement.

Retail Price:

$138.95 USD

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$134.95 USD

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$4.00 USD

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Metrics for IT Service Management (softcover)
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis.

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$55.00 USD

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Six Sigma For IT Management: A Pocket Guide (softcover)
Six Sigma For IT Management: A Pocket Guide provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations for process improvement. It particularly aims to merge ITIL and Six Sigma into a single approach.

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$23.95 USD

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