Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

Click on any of the product categories below to see what is available from our online shop:

Two key IT Service Management topics are metrics and quality - and Six Sigma is particularly relevant to the rigorous pursuit of quality. This category contains the books to help you tackle these subjects.

Implementing Metrics for IT Service Management
Implementing Metrics for IT Service Management provides the reader with a measurement framework to align IT with the organisation's objectives to create value through continuous improvements.

Our Price:

$149.95 USD

Buy:  

Six Sigma for Green Belts and Champions: Foundations, DMAIC, Tools, Cases, and Certification
This book provides an excellent understanding of the foundations of Quality Management that provide a basis for the evolution of Six Sigma. Both Champions and Green Belts will benefit from the comprehensive coverage of certification.

Our Price:

$55.99 USD

Buy:  

Measuring ITIL: Measuring- Reporting and Modeling - the IT Service Management Metrics
ITIL Metrics? Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with Senior Executives!

Our Price:

$24.95 USD

Buy:  

The McGraw-Hill 36 Hour Six Sigma Course
The McGraw-Hill 36 Hour Six Sigma Course provides an accessible and easy-to-understand route to learning the essential knowledge needed to understand- implement- and manage a Six Sigma programme.

Our Price:

$19.95 USD

Buy:  

Six Sigma Demystified - A Self-Teaching Guide
This easy-to-understand reference teaches the methods of Six Sigma- explains their applications- and tests expertise without confusing statistics and formulas.

Our Price:

$19.95 USD

Buy:  

IT Management Metrics and Quality Starter Kit
This kit contains three essential books that guide IT professionals through implementing metrics and quality programmes & methodologies that will aid IT Management process improvement.

Retail Price:

$129.95 USD

Our Price:

$127.95 USD

You Saved:

$2.00 USD

Buy:  

Metrics for IT Service Management (softcover)
This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis.

Our Price:

$55.00 USD

Buy:  

Six Sigma For IT Management: A Pocket Guide (softcover)
Six Sigma For IT Management: A Pocket Guide provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations for process improvement. It particularly aims to merge ITIL and Six Sigma into a single approach.

Our Price:

$23.95 USD

Buy:  

We like all our customers to say, as did this one: "Brilliant service, thank you." If you ever experience difficulties with our online shop, please email us.

Online payments are securely processed by Paypal, and we accept the credit, debit and payment cards shown below. We accept PayPal and wire transfer payments.