ITIL & ITSM

vsRisk - ISO27001 Compliant Information Security Risk Assessment Tool

Conduct an effective information security risk assessment in line with ISO 27001.

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Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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IT Governance > ITIL, ITILv3 & ITSM

The IT Infrastructure Library^® is best practice process for IT services; here you will find probably the most comprehensive ITIL and ITSM bookshop on the web - you can buy ITIL^® books, IT Service Management books, toolkits, itSMF titles, exam guides and distance learning products.

ITIL V3 Books (ITIL Lifecycle Production Suite) - All Formats and all publishers

ITIL's most recent version, Version 3 (ITILv3), represents an important evolutionary step in ITIL's life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it.

ITIL 2: Books, CD-Roms & Network Licences

You can order all the official ITILv2 books from us. We are an official TSO distributor (The Stationery Office publishes Office of Government Commerce titles such as the ITIL books) and we can despatch ITILV2 books, CD-Roms or network licences immediately. We also distribute the new ITILv3, the new ITIL Books, the root of which is the ITILv3 Lifecycle Publication Suite.

itSMF Books

These pocket guides are published by the itSMF (for which IT Governance Ltd is an authorised distributor) to support Service Management. itSMF is the independent and internationally recognised forum for IT Service Management professionals worldwide.

Other top-selling ITSM (ITIL-Related) Books

Outside the official ITIL titles, a number of outstanding books have been published on ITIL and ITSM, some going further than ITIL. Here all the worldwide top-selling books on ITIL implementation, as well as our special selection of books for those new to the field.

ITIL Qualifications (Distance Learning & Exam Guides)

The Foundation level ITIL qualification is the essential qualification for anyone in IT Service Management. It can easily be achieved working in your own time and at your own pace, using an accredited distance learning tool, such as the ones listed in this section.

Other IT Frameworks

While ITIL is the most widely deployed IT management framework in the world today, there are a number of other frameworks of importance to IT managers, some derived from or associated with ITIL itself. Important frameworks include ASL, MOF, MSF, ISPL and the IT Capability Maturity Model.

ITSM Toolkits: CMDBs, Templates & Software

Implementing IT Service Management is simplified by deploying a credible, tested IT Service Management Toolkit, a CMDB, and/or ITIL Templates that reflect practical experience and reduce the time you spend going down blind alleys and re-inventing wheels.

TickIT Books and Tools

TickIT extends ISO9001 quality management to software and we have a range of books and tools covering the TickIT certification scheme, including the official TickIT Guide.

Other IT Standards (Excluding ISO20K)

This section contains important public IT standards, including PAS 77 IT Service Continuity Management - Code of Practice, ISO/IEC 19770-1:2006 Software Asset Management Processes. Alternatively, find ISO20000 here, and ISO27001/27002 here.

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