Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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ISO/IEC 20000:2005 is the international standard for best practice service management. In this category, you can find the standard itself, as well as manuals, books, toolkits and training that is designed and selected to help you and your organisation implement and succeed with ISO20000.

ISO 20000 - the ITSM standard, books & tools

Here you can find the ISO/IEC 20000:2006 standard itself, tools and templates for implementing ISO20000, and other books specifically related to the ITSM standard. 

Achieving ISO 20000 Series

This area concentrates on a series of books, by the authors of the ISO 20000 standard, that provide advice and guidance on all key aspects of achieving the IT Service Management Standard.

ISO 20000 Distance Learning

Here are ISO 20000 distance learning courses to help raise the general awareness of the standard in the organisation and build a business case for mplementation; furthermore, the courses can be used by IT staff who will be implementing and supporting the standard, or, perhaps, to aid in the preparation for an ISO20000 qualification.

ITSM Process Assessment Supporting ITIL
This title describes the process of using the TIPA framework to perform ISO/IEC 15504 process assessments on ITIL processes that will enable process improvement. Leading to ISO/IEC 20000 certification.

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