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IT Service Management (ITSM) is a process-based practice intended to align the delivery of information technology (IT) services with needs of the enterprise, emphasising benefits to customers. Find ITSM books from ITGP here.

Practical IT Service Management: A Concise Guide for Busy Executives (eBook)
Practical IT Service Management is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL Version 3.

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$69.95 USD

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$39.95 USD

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Practical IT Service Management: A Concise Guide for Busy Executives (ePub)
Practical IT Service Management is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL Version 3.

Retail Price:

$69.95 USD

Our Price:

$39.95 USD

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$30.00 USD

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Practical IT Service Management: A Concise Guide for Busy Executives (for Kindle)
Practical IT Service Management is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL Version 3.

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$69.95 USD

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$39.95 USD

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$30.00 USD

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IT Asset Management: A Pocket Survival Guide (ePub)
IT Asset Management: A Pocket Survival Guide is a quick reference style guide to getting an Asset Management project underway!

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$14.95 USD

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$14.95 USD

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IT Asset Management: A Pocket Survival Guide (for Kindle)
IT Asset Management: A Pocket Survival Guide is a quick reference style guide to getting an Asset Management project underway!

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$14.95 USD

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$14.95 USD

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Implementing Service Quality based on ISO/IEC 20000 (ePub)
ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.

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$24.95 USD

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$22.95 USD

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$2.00 USD

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Implementing Service Quality based on ISO/IEC 20000 (for Kindle)
ISO/IEC 20000 is an important international standard for IT service providers. This step-by-step management guide will benefit all who have a role in the implementation and certification process.

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$24.95 USD

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$22.95 USD

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$2.00 USD

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ISO/IEC 20000: An introduction to the global standard for service management, 2nd ed. (ePub)
This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001

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$14.95 USD

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ISO/IEC 20000: An introduction to the global standard for service management, 2nd ed. (for Kindle)
This pocket guide offers an overview of the purpose of the standard and shows how it can be used. Topics covered include qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001

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$14.95 USD

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Software Life Cycle Management Standards (ePub)
An informative guide that describes the ISO/IEC 19770 Standard and its applicability to the entire software lifecycle

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$29.95 USD

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