Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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In this category you will find books covering ITSM in generic terms, rather than using a specific framework approach, such as ITIL. 

Implementing Metrics for IT Service Management
Implementing Metrics for IT Service Management provides the reader with a measurement framework to align IT with the organisation's objectives to create value through continuous improvements.

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$149.95 USD

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Configuration Management: Expert Guidance for IT Service Managers and Practitioners
This book combines the ITIL view of Configuration Management with expert feedback from practitioners who have implemented Configuration Management in a wide range of real environments.

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$39.95 USD

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IT Financial Management: Best Practice: An Introduction
Order your copy of this straightforward guide to the financial skills that IT managers must have in the ever-changing IT environment!

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$58.00 USD

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IT Outsourcing – An Introduction
A guide to the outsourcing of IT based on the experience of organizations who have many years of experience of outsourcing their IT.

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$41.95 USD

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The Service Catalog: A Practitioner Guide
This book will help organisations to understand how to design and develop a service catalog.

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$49.95 USD

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Capacity Management - A Practitioner Guide
An in-depth practical guide to the critical IT service capacity management process.

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$49.95 USD

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Practical IT Service Management: A Concise Guide for Busy Executives (Soft Cover)
Practical IT Service Management is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL Version 3.

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$69.95 USD

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$39.95 USD

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$30.00 USD

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A Guide to the Universal Service Management Body of Knowledge (USMBOK)
This is the guide to the Universal Service Management Body of Knowledge (USMBOK), providing a comprehensive 'rosetta stone' and body of knowledge for a service management system and associated service organization.

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$149.95 USD

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IT Service Management Global Best Practices- Volume 1
This book takes a generic approach- providing information and guidance on a large number of day-to-day IT service management issues.

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$113.95 USD

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IT Outsourcing: Part 1 Contracting the Partner IT
IT Outsourcing is a practical book laying out an approach to one of the most critical part of every outsourcing process: the search and selection of the best partner possible.

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$37.95 USD

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