Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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ITIL V2 is still one of the most commonly used frameworks for ITSM. The books in this category while covering ITSM have a particular focus on ITIL V2.

Implementing Metrics for IT Service Management
Implementing Metrics for IT Service Management provides the reader with a measurement framework to align IT with the organisation's objectives to create value through continuous improvements.

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$149.95 USD

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Visible Ops Handbook: Implementing ITIL in 4 Practical Auditable Steps
'Visible Ops: Implementing ITIL in 4 Practical Auditable Steps' is getting rave reviews. If you need practical guidance on how to jumpstart ITIL or IT control projects then this book is for you. Get control of your infrastructure, Increase security and a

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$34.95 USD

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Implementing ITIL: Adapting Your IT Organization to the Coming Revolution in IT Service Management
Learned about ITIL? Done assessments? What now? Learn plans, steps, tools, governance and organization change activities to implement IT Service Management in less than one year with a proven strategy! Check out this Worldwide Bestseller.

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$65.00 USD

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Measuring ITIL: Measuring- Reporting and Modeling - the IT Service Management Metrics
ITIL Metrics? Working with ITIL? Building an IT Service Management program? Learn how to define and build an IT Service Management Metrics Program with ITIL metrics that resonates with Senior Executives!

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$24.00 USD

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Building an ITIL based Service Management Department (Softcover)
This book is a how-to guide to building a service management department within your organization that is based on ITIL Version 2 or Version 3 principles.

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$43.95 USD

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Foundations of IT Service Management, based on ITIL
This book is the unique and best self-study guide that contains all the material needed to prepare for the Foundation certificate examination in IT service management.

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$60.00 USD

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Foundations of IT Service Management based on ITIL (CD-ROM version)
Recognized internationally in its field on the introduction of best practices and industry standards. Qualifies as textbook for the ITIL Foundation exam and used internationally by training organizations.

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$60.00 USD

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IT Management Metrics and Quality Starter Kit
This kit contains three essential books that guide IT professionals through implementing metrics and quality programmes & methodologies that will aid IT Management process improvement.

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$138.95 USD

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$134.95 USD

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$4.00 USD

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Six Sigma for IT Management (softcover)
This book is the first to provide a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations. It merges ITIL and Six Sigma methodologies into a single unified approach, to provide continuous improvement for IT o

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$59.95 USD

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Six Sigma For IT Management: A Pocket Guide (softcover)
Six Sigma For IT Management: A Pocket Guide provides a coherent view and guidance for using the Six Sigma approach successfully in IT service organisations for process improvement. It particularly aims to merge ITIL and Six Sigma into a single approach.

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$23.95 USD

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