ISO20000

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Frameworks and Standards > ISO20000

ISO/IEC 20000:2005 is the international standard for best practice service management. In this category, you can find the standard itself, as well as manuals, books, toolkits and training that is designed and selected to help you and your organisation implement and succeed with ISO20000.

ISO 20000 - the ITSM standard, books & tools

Here you can find the ISO/IEC 20000:2006 standard itself, tools and templates for implementing ISO20000, and other books (with the exception of the Achieving ISO20000 series) specifically related to the ITSM standard.

Achieving ISO 20000 Series

The authors of the ISO 20000 standard wrote a series of books that provides advice and guidance on all key aspects of achieving the IT Service Management Standard.

ISO 20000 Distance Learning

Within this sub-category you'll find ISO20000 distance learning courses that are designed to help raise the general awareness of the standard in the organisation and that help build a business case for implementation. Furthermore, the courses can be used by IT staff who will be implementing and supporting the standard, or, perhaps, to aid in the preparation for an ISO20000 qualification.

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