Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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Here you will find electronic (pdf) versions of the new ITIL Lifecycle Publication Suite from the OGC, available as a complete publication suite and as individual manuals.

ITIL Lifecycle Publication Suite (Updated 2011 DRM-Protected PDFs)
This suite includes the new (2011) updated five core ITIL 2011 PDFs. Order your set now!

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$775.00 USD

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$525.00 USD

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$250.00 USD

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ITIL Lifecycle Publication Suite (ITIL v3 - Complete Library) (Download DRM-protected PDF)
ITIL's most recent version, ITIL Version 3 (V3), represents an important evolutionary step in its life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface

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$775.00 USD

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$525.00 USD

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$250.00 USD

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ITIL V3 (ITIL Refreshed) - (Download DRM-protected PDF) Complete Library Plus
If you are implementing ITIL within your organisation and want to purchase the complete Official ITIL Lifecycle Publication Suite plus The Official Introduction to the ITIL Service Lifecycle, this is the set you need.

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$828.00 USD

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$574.95 USD

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$253.05 USD

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The Official Introduction to the ITIL Service Lifecycle (Download DRM-protected PDF)
This official introduction is your gateway to ITIL. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.

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$53.00 USD

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ITIL: Service Strategy (Download DRM-protected PDF)
ITIL: Service Strategy provides a view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process eleme

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$155.00 USD

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ITIL: Service Strategy (Updated 2011 DRM-Protected PDF)
DRM-protected PDF version of the 2011 update of the ITIL: Service Strategy publication.

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$155.00 USD

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ITIL: Service Design (Download DRM-protected PDF)
Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

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$155.00 USD

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ITIL Service Design (Updated 2011 DRM-Protected PDF)
DRM-protected PDF version of the updated 2011 version of ITIL Service Design.

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$155.00 USD

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ITIL: Service Transition (Download DRM-protected PDF)
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, deliver

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$155.00 USD

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ITIL: Service Transition (Updated 2011 DRM-Protected PDF)
DRM-protected PDF version of ITIL: Service Transition 2011. Order your PDF.

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$155.00 USD

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