Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

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ITIL's most recent version, Version 3 (V3), represents an important evolutionary step in ITIL's life. The refresh has transformed the guidance from providing a great service to being the most innovative and best in class. At the same time, the interface between old and new approaches is seamless so that users do not have to reinvent the wheel when adopting it. The ITIL Lifecycle Publication Suite allows users to build on the success of Version 2.

ITIL V3 (ITIL Refreshed) - Complete Library Plus (Softcover)
If you are implementing ITIL within your organisation and want to purchase the complete set of the five core publications ITILv3 plus The Official Introduction to the ITIL Service Lifecycle, this is the set you need.

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$670.00 USD

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$499.95 USD

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$170.05 USD

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ITIL Lifecycle Publication Suite (ITILv3 - Complete Library) (Softcover)
ITIL Version 3 (ITILv3) - the ITIL Service Lifecycle Publication Suite, represents an important evolutionary step in the life of ITIL. Order ITILv3 books and see how the refresh has transformed the guidance from providing a great service to being the most

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$625.00 USD

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$469.00 USD

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$156.00 USD

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The Official Introduction to the ITIL Service Lifecycle (Softcover)
This official introduction is your gateway to ITILv3. It explains the basic concept of IT service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books.

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$45.00 USD

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ITIL: Service Strategy (Softcover)
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow.

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$125.00 USD

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ITIL: Service Design (Softcover)
ITIL: Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design of appropriate and innovative IT infrastructure service solutions and processes.

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$125.00 USD

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ITIL: Service Transition (Softcover)
Service Transition provides guidance and process activities for the transition of services in the operational business environment. It covers the broader, long-term change management role, release and deployment practices, so that risks, benefits, deliver

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$125.00 USD

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ITIL: Service Operation (Softcover)
Service Operation introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former ITIL V2 Service Support and Service Delivery books

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$125.00 USD

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ITIL: Continual Service Improvement (Softcover)
Continual Service Improvement focuses on the process elements involved in identifying and introducing service management improvements, this publication also deals with issues surrounding service retirement.

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$125.00 USD

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ITIL Lite: A Road Map to Full or Partial ITIL Implementation
For many different reasons not every organisation can implement the whole of ITILv3. This book explains the ins and outs of implementing full or partial ITILv3.

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$47.95 USD

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ITIL V3 Small-Scale Implementation (Softcover)
ITIL Small-Scale Implementation has been updated to reflect the ITILv3 guidance. It is a how-to guide of how to scale down ITIL to make it usable by smaller organizations.

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$59.00 USD

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