Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

Click on any of the product categories below to see what is available from our online shop:

Foundations of Service Level Management
Foundations of Service Level Management provides detailed recommendations for creating a service level management strategy and establishing service level agreements.

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$29.99 USD

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Service Level Management - a Practitioner's Guide, Second Edition
This guide shows you best way to design a service level management (SLM) roadmap and implementation project plan, compile a service catalog, put together service level agreements, and much more.

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$29.95 USD

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Outsourcing Professional Body of Knowledge (OPBOK)
Outsourcing Professional Body of Knowledge (OPBOK) provides an invaluable source of outsourcing best practice information.

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$59.95 USD

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IT Outsourcing – An Introduction
A guide to the outsourcing of IT based on the experience of organizations who have many years of experience of outsourcing their IT.

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$41.95 USD

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Implementing Strategic Sourcing
This informative, comprehensive, yet practical guide will provide you with a complete toolkit of how to approach global sourcing successfully.

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$48.95 USD

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IT Outsourcing: Part 1 Contracting the Partner IT
IT Outsourcing is a practical book laying out an approach to one of the most critical part of every outsourcing process: the search and selection of the best partner possible.

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$37.95 USD

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IT Outsourcing Part 2: Managing the Sourcing Contract - A Management Guide
This title comprehensively covers the processes for managing IT outsourcing contracts, from the transition phase through to normal operational service and contract termination.

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$29.95 USD

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Service Level Management - the ITIL Process in SAP Operations
This new guide describes the implementation of Service Level Management with SAP technology.

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$85.00 USD

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Practical Service Level Management: Delivering High-Quality Web-Based Services
Practical Service Level Management: Delivering High-Quality Web-Based Services shows you how you can measure, manage, and improve network performance and quality of experience (QoE) for critical web services. This book provides both technical engineers an

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$55.00 USD

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Service Level Management for Enterprise Networks
Service Level Management for Enterprise Networks provides a much-needed framework for implementing and evaluating Service Level Agreements and helps you avoid common pitfalls. This book also serves as a baseline against which to measure existing and futur

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$89.00 USD

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