Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

Click on any of the product categories below to see what is available from our online shop:

SLA Starter Kit
The SLA Starter Kit contains essential checklists, templates and books needed to give individuals a great start to writing their first service level agreement.

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$534.00 USD

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$529.95 USD

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$4.05 USD

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SLA Framework: Templates & Tools for IT and Technology- 12th Edition (CD-ROM)
These templates and tools on CD-ROM aid with the creation of effective service level agreements (SLAs). They represent over 50 person-years of experience of writing SLAs.

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$375.00 USD

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The Complete Guide To IT Service Level Agreements- 3rd Edition
Service Level Agreements (SLAs) are potentially a strategic tool to align all support services (particularly IT) directly to business mission achievement. This book provides your organisation with the knowledge and tools it needs to be among the winners i

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$129.00 USD

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Service Agreements: A Management Guide
This book provides a comprehensive overview of service management, together with a framework for the implementation of service management, and models for the development of a service catalogue and for the negotiation and development of service agreements.

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$30.00 USD

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IT Outsourcing Contracts: A Legal and Practical Guide (Softcover)
The information in this book provides an overview of IT outsourcing, highlighting typical scenarios that can arise and providing information on typical solutions that have been adopted by other organisations. By providing a short, legal and practical guid

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$29.95 USD

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IT Outsourcing Contracts: A Legal and Practical Guide (Download)
The information in this book provides an overview of IT outsourcing, highlighting typical scenarios that can arise and providing information on typical solutions that have been adopted by other organisations. By providing a short, legal and practical guid

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$29.95 USD

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The Naomi Karten Writing Effective SLAs Bundle (Download)
This bundle of downloadable books guide the end user through the creation of effective SLAs. They also show how you can strengthen and improve SLAs already in existence.

Retail Price:

$140.80 USD

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$137.95 USD

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$2.85 USD

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How to Establish Service Level Agreements (Download)
This handbook will help you understand Service Level Agreements (SLA) and prepare you to create you own SLAs.

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$62.95 USD

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Why SLAs Fail and How to Make Yours Succeed (Download)
This guide describes the key factors that cause SLA failure and offers guidelines and recommendations to help you succeed where others have not.

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$20.95 USD

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How to Critique and Strengthen Your SLAs (Download)
The objective of this guide is to identify and explain evaluation criteria for you to use in assessing and enhancing your SLA documents.

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$20.95 USD

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