Achieving ISO 20000 Series

vsRisk - ISO27001 Compliant Information Security Risk Assessment Tool

Conduct an effective information security risk assessment in line with ISO 27001.

Purchase vsRisk™ today!

We use the latest SSL encryption on all our transactions to ensure your order is both safe and secure.

If you are not satisfied with any item, return it for an exchange or refund.

IT Governance will never share or exchange your details with any 3rd party.

Welcome to the U.S. IT Governance online shop - niche shopping for discerning business people! We distribute books and tools from all the world's leading IT and information security publishers!

Click on any of the product categories below to see what is available from our online shop:

IT Governance > ISO20000 > Achieving ISO 20000 Series

This area concentrates on a series of books, by the authors of the ISO 20000 standard, that provide advice and guidance on all key aspects of achieving the IT Service Management Standard.

Achieving ISO20k - All 10 Books
Buy all ten of the "Achieving ISO 20000" books - as written by the authors of the new IT Service Management Standard.

Retail Price:

$449.50 USD

Our Price:

$403.95 USD

You Saved:

$45.55 USD

Buy:

Achieving ISO 20000: Management Decisions & Documentation
This first book in the series provides background information on ISO/IEC 20000 and describes the role of management and the decisions they are faced with if their organization is to achieve compliance.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Making Metrics Work
This book gives a practical view of why metrics and service reports are so important to the delivery of an effective service and to service improvements.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Managing End-to-End Service
Managing End-to-end Service describes supplier management- service level management and business relationship management- and how these processes are important to management of interfaces and types of supply chain common in IT service.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Why People Matter
This title covers the roles and responsibilities of management and process owners. It emphasizes the importance of management commitment to best practice and staffing as part of the requirements of BS ISO/IEC 20000.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Finance for Service Managers
This book describes the basic financial management required by service managers- including budgeting- accounting and financial management.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Enabling Change
Provides advice on planning- designing and implanting change- configuration and release management. This will enable the service provider to deliver changes and releases faster- better and cheaper in order to align with business needs.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Keeping the Service Going
Explains requirements and processes targeted at keeping customer services running- ranging from correcting incidents as soon as possible through to coping with major outages by having a continuity plan.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Capacity Management
Covers requirements for a service provider to understand- predict- plan and manage capacity requirements and performance.

Our Price:

$44.95 USD

Buy:

Achieving ISO 20000: Integrated Service Management
Advice on planning- designing and implementing integrated service management to provide better control- greater efficiency and opportunities for improvement

Our Price:

$44.95 USD

Buy:

1 2 Next

We like all our customers to say, as did this one: "Brilliant service, thank you." If you ever experience difficulties with our online shop, please email us.

Online payments are securely processed by Paypal, and we accept the credit, debit and payment cards shown below. We accept PayPal and wire transfer payments.